ORDERING
I try to keep 1 of each product in stock and dispatch the product (if in stock) within 2-6 working days.
If the product is not in stock, your order will be a ‘pre-order’ and will take 6-8 weeks to dispatch.
If you are ordering your scarf as a gift, let us know in the notes section at checkout and I will send the gift recipient a silk souvenir scarf postcard, letting them know the scarf is on it’s way! If you would prefer to give the postcard to the gift recipient yourself, please indicate in the notes and we will send it to you.
Payment is taken when you place the order.
We will contact you to let you know we have received your payment. We will contact you again to let you know when your order is ready to post.
Please remember that if your order is a ‘pre-order’, please allow 6-8 weeks for your order to get to you. Otherwise if your order is ‘in stock’, it will be dispatched within 2-6 working days.
SHIPPING
UK (Royal Mail-signed for on delivery) 3-5 days – FREE
Worldwide Delivery – 7-10 days – £10.00
Please note we are not responsible for any customs fees or duties incurred; these are the responsibility of the purchaser.
RETURN AND REFUND POLICY
If you are not satisfied with a product, please notify us at: rachel@rachelthackeray.co.uk
within 14 days so we can give you details where to return.
In the event of the goods being faulty, we will cover all costs of postage and either offer a refund or exchange the goods.